Christus Health Insurance withdrew $1217 from my account IN ERROR yesterday, 5/16. I spoke with customer service and was told it would be fixed within 24-48 hrs (which is bad enough). As of this morning I had not gotten my money back, though my $265 monthly
payment check has been cashed.
Now they are telling me it’s going to be 5-7 days to get my $1,217 back.
Taking $1,217 could result in hundreds of dollars of overdraft fees. This is not just “inconvenient”. What if my rent check was due? What if I had an emergency? What if I need to buy groceries? I've only got about $100 left in my checking account after this fraudulent charge.
I have emailed them asking to
a) Give me my money back NOW.
b) Delete every piece of financial information they have about me in their accounts. I do NOT want these people having access to my bank account.
No one has replied.
I hate sounding like a ranting lunatic, but for a company to take $1,200 out of your bank account IN ERROR and then not put it back for 5-7 business days is disastrous for some of us.
Never give these people your bank account info. When I spoke with the first customer service agent, she immediately recognized my problem. Apparently it happens frequently.
PamellaNeely wrote the review because of "fraudulent charge" at Christus Health and attached a photo. Reviewer claimed that he or she lost $1200 and wants Christus Health to issue a full refund.
The most disappointing in user's experience was being wrongly charged 1200. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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